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Live fish ship overnight from Florida • Orders ship Mon–Tue for safe arrival

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Mystery Boxes and Monster Fish Go Fast — Get Notified First

Be the first to know about new fish and exclusive offers.

Contact Me Personally at robsaquaticsbusiness@gmail.com !

SHIPPING & LIVE ARRIVAL POLICY

Rob’s Aquatics

By placing an order with Rob’s Aquatics, the customer acknowledges, understands, and agrees to all terms outlined in this policy. This policy applies to all live fish and aquatic animals sold by Rob’s Aquatics.

1. Shipping Methods & Schedule

All live fish are shipped via Next Day Air or 2nd Day Air only.

We do not offer ground, economy, or extended transit shipping options for live animals.

Orders ship Monday through Wednesday only to reduce the risk of delays and weekend carrier holds. Orders placed after Wednesday at 12:00 PM EST will ship the following week.

Next Day Air is strongly recommended for all live fish shipments.

2nd Day Air is offered to provide broader access to exotic species; however, customers selecting 2nd Day Air acknowledge and accept the increased risks associated with longer transit times.

Rob’s Aquatics reserves the right to delay shipment due to:

• Weather conditions

• Carrier reliability concerns

• Animal health and welfare considerations

Shipping delays made in the best interest of the animal do not qualify for refunds, credits, replacements, or chargebacks.

All shipping fees are non-refundable under all circumstances.

2. Live Arrival Guarantee (LAG)

Rob’s Aquatics guarantees live arrival only for orders shipped via Next Day Air and only when all conditions below are met.

Orders shipped via 2nd Day Air or any shipping method longer than Next Day Air are shipped entirely at the customer’s risk and are not eligible for reimbursement, refund, replacement, or store credit for Dead on Arrival (DOA) claims.

To qualify for the Live Arrival Guarantee on eligible shipments:

• The first delivery attempt must be successful

• Someone must be present to receive the package

• The package must be opened immediately upon delivery

Failure to meet any of these conditions voids the Live Arrival Guarantee.

3. Dead on Arrival (DOA) Claims

In the rare event of a DOA on an eligible Next Day Air shipment, the customer must:


  1. Email robsaquaticsbusiness.com within 1 hour of delivery

  2. Provide clear, unedited photos of:


    The deceased fish


    The fish inside the unopened shipping bag


    The shipping label clearly visible


Videos, edited images, screenshots, delayed submissions, or missing documentation will not be accepted.

Approved DOA claims are eligible for store credit only.

No refunds are issued to the original payment method.

Shipping charges remain non-refundable.

Any delay by the courier or buyer immediately voids the Live Arrival Guarantee

4. Acclimation & Post-Delivery Responsibility

Once a package is marked “Delivered” by the carrier, all responsibility for the animal transfers to the customer.

Rob’s Aquatics is not responsible for losses caused by:

• Improper acclimation

• Incompatible tank mates

• Inadequate water parameters

• Stress from relocation

• Existing or undisclosed tank conditions

Proper drip acclimation and quarantine are strongly recommended for all live arrivals.

5. Size, Color & Appearance Variance

All fish sizes are approximate. Natural variation in color, pattern, and body shape is expected.

Photos displayed on the website are representative examples only.

Variation is not grounds for refunds, replacements, credits, or disputes.

6. Address Accuracy & Delivery Issues

Customers are responsible for providing a complete and accurate shipping address.

Rob’s Aquatics is not responsible for losses resulting from:

• Incorrect or incomplete addresses

• Failed delivery attempts

• Carrier delays or misrouting

Packages affected by these issues are not eligible for refunds, replacements, or credits.

7. Weather & Seasonal Shipping Risk

By purchasing live animals, the customer acknowledges the inherent risks involved in shipping live aquatic life.

Extreme temperatures, transit delays, and carrier-related issues are assumed risks and do not constitute negligence by Rob’s Aquatics.

8. Restocking Fees & Cancellations

• All live fish sales are final

• Shipping fees are non-refundable

• Any approved cancellation, return, or exception (granted solely at our discretion) is subject to a $100 restocking fee

• Restocking fees are deducted from any store credit issued

• Store credit is non-transferable and must be used within 90 days

9. Chargebacks & Payment Disputes

By completing checkout, the customer agrees to this Shipping & Live Arrival Policy in full.

Any chargeback or payment dispute filed without first contacting Rob’s Aquatics will be actively contested using:

• Delivery confirmation

• Timestamped policy requirements

• Proof of customer agreement at checkout

Fraudulent or abusive chargebacks may result in permanent loss of purchasing privileges.

10. Final Policy Acknowledgment

By placing an order with Rob’s Aquatics, the customer confirms that they have read, understood, and agreed to all terms outlined in this policy.

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📲 Text for VIP Fish Access New imports before they hit the site